Fix: 'Total Good Quantity Error' in Dynamics 365 Supply Chain Order Completion

Table of Contents

Dynamics 365 Supply Chain Management is a robust enterprise resource planning (ERP) system that empowers organizations to streamline their manufacturing, inventory, warehousing, and transportation processes. At the core of its production capabilities are production orders, which meticulously track every step from raw material allocation to the final assembly of goods. Ensuring accurate data entry and process adherence within this module is paramount for maintaining inventory integrity, financial accuracy, and efficient supply chain operations. However, users occasionally encounter specific errors that can halt progress, one of which is the persistent ‘Total Good Quantity Error’ during production order completion. This article delves into the symptoms, underlying causes, and a comprehensive resolution for this critical issue, offering insights to ensure a smooth production flow.

Understanding the Symptoms: The Error Message Unpacked¶

When attempting to finalize a production order in Dynamics 365 Supply Chain Management by posting a “report as finished” journal, users may encounter a perplexing error message. This message directly prevents the completion of the production order, leaving finished goods stuck in a state of limbo and disrupting downstream processes like inventory updates and sales order fulfillment. The precise error notification typically appears as follows:

Total good quantity reported as finished for the production will be %1. Feedback for the last operation is 0.00 in total.

This seemingly cryptic message provides crucial clues. The %1 placeholder would usually be replaced by the system’s calculated total quantity, which in this error scenario, would likely be 0.00 or an unexpectedly low number. The most significant part of the message is the “Feedback for the last operation is 0.00 in total,” which directly points to a discrepancy in the quantity reported for the final step of the production process. This means that despite the intention to report finished goods, the system perceives that no quantity has been formally recorded as completed for the ultimate operation in the production route.

The implications of this error are significant, leading to immediate operational roadblocks. Finished goods cannot be moved into final inventory, sales orders cannot be fulfilled, and subsequent financial postings are delayed. This can cause a ripple effect across the supply chain, impacting customer satisfaction, production scheduling, and even revenue recognition. Understanding this error’s precise manifestation is the first step towards its effective resolution, highlighting the need for a thorough investigation into the underlying production order details.

Deep Dive into the Cause: Unraveling Quantity Discrepancies¶

The root cause of the ‘Total Good Quantity Error’ primarily stems from incorrect or missing quantity postings within the production order’s route card journals, particularly concerning the final operation. Dynamics 365 relies heavily on the accurate recording of progress through each operation defined in the production route. If these recordings are incomplete or erroneous, especially at the critical final stage, the system cannot reconcile the expected finished quantity with the actual reported quantity.

One common scenario leading to this error occurs when a production order is “started,” meaning the system officially initiates the manufacturing process, but the associated quantities for operations are not properly allocated or reported. For instance, if intermediate operations were completed but their quantities were not correctly reported in the route card journals, or if the initial quantity to be produced was not fully committed to the route, the system struggles to validate the final output. The “feedback for the last operation is 0.00” indicates that, from the system’s perspective, no work has been completed or reported for the final step in the manufacturing process, even if physical production has indeed occurred. This state prevents the system from recognizing any finished units.

Another frequent culprit is the partial or incorrect posting of quantities throughout the production cycle. For example, if a production run yields 100 units, but only 50 units were reported as completed in an interim operation, and the final operation also fails to capture the full quantity, the system will flag an inconsistency. The route card journal serves as the comprehensive log of all reported activities and quantities for each operation. If this journal does not accurately reflect the physical flow of goods through the production process, especially the quantity reaching the final stage, the system’s integrity checks will trigger this error.

To confirm the specific situation and diagnose which operations are problematic, the Dynamics 365 interface provides a crucial diagnostic tool: the Route Card journal. Users can access this by navigating to the relevant production order, then on the Action Pane, under the View tab, selecting Route card. This view allows users to inspect the quantities that have been reported for each operation along the production route. A common finding in cases of this error is the presence of zero quantities or completely missing lines for operations where quantities should have been reported, particularly the concluding one. It is essential to meticulously review each operation’s entry to identify the precise point of failure in the reporting chain.

Understanding Production Order Lifecycle and Route Cards¶

To fully grasp the cause, it’s beneficial to briefly revisit the lifecycle of a production order and the role of route cards:

• Production Order Lifecycle: A production order typically progresses through several key statuses:

  • Created: The order is initially set up.
  • Estimated: Costs and times are calculated.
  • Scheduled: Operations are planned on the calendar.
  • Released: The order is released to the shop floor.
  • Started: Production officially begins, materials might be consumed.
  • Reported as Finished: Completed goods are reported into inventory.
  • Ended: The order is financially closed.
    The error typically occurs during the “Reported as Finished” stage.

• Route Cards: These are the detailed plans that define the sequence of operations required to produce an item. Each operation on the route card can have associated setup times, run times, and quantities that need to be reported as completed. When production personnel complete an operation, they typically record the quantity of good items produced and any scrap, usually through a route card journal. This journal is the official record that tells Dynamics 365 how much progress has been made on the production order and, crucially, how many items have passed through each stage. The Total Good Quantity Error occurs when this reported progress, particularly for the final operation, does not align with the system’s expectations for reporting finished goods.

Operation ID	Description	Expected Quantity	Reported Quantity (Actual)	Status Check
10	Cutting	100	100	OK
20	Drilling	100	98	OK (with scrap)
30	Assembly	98	98	OK
40	Quality Control	98	0	Problem!
50	Packaging (Final Op)	98	0	Problem!

Example of a Route Card Journal Discrepancy leading to the error

The example above clearly shows how missing reports for crucial final operations (Quality Control and Packaging) would trigger the ‘Total Good Quantity Error’ because the system sees 0 units passing through the last stages.

Comprehensive Resolution: Rectifying Journal Postings¶

Resolving the ‘Total Good Quantity Error’ requires a focused effort to correct the underlying data discrepancies in the route card journals. The primary solution involves posting additional journals for those operations where quantities were either incorrectly recorded or entirely missed. This process essentially backfills the missing information, bringing the system’s internal records into alignment with the actual physical production progress.

Here’s a detailed, step-by-step guide to rectify the issue:

1. Access the Production Order:

   • Navigate to Production control > Production orders > All production orders.
   • Locate and select the specific production order that is generating the error. It’s crucial to ensure you are working with the correct order ID.

2. Review the Route Card Journals for Discrepancies:

   • With the production order selected, go to the Action Pane.
   • On the View tab, select Route card.
   • Meticulously examine the entries for each operation. Pay close attention to the Quantity field for each operation, especially the final one. Look for 0.00 values or missing lines where quantities should have been reported. Identify precisely which operations are lacking correct quantity postings. The “feedback for the last operation” part of the error message is a strong indicator of where to focus your initial efforts.

3. Initiate Journal Posting (Restart/Resume Production Order):

   • Go back to the production order details.
   • On the Action Pane, select the Production order tab.
   • Look for an option that allows you to “Restart” or “Resume” the production order. This action does not physically restart the entire manufacturing process; rather, it sets the production order status to “Started” (if it’s not already) and allows you to post additional journals against it. This is a critical step to enable further data entry.

4. Create and Post Additional Route Card Journals:

   • Once the production order is in a “Started” or “Resumed” state, return to the Action Pane, and on the Production order tab, find the Journals group.
   • Select Route card. This will open the route card journal creation form.
   • Create a new journal line for each operation that had incorrect or missing quantity postings.
   • For each new journal line, ensure the following:
     • Operation Number: Correctly specify the operation ID (e.g., 40, 50 from the table example).
     • Good Quantity: Enter the correct total quantity of good items that passed through that specific operation. This is crucial. If 100 units were produced, and the previous journal reported 0 for an operation, then you should enter 100 here.
     • Scrap Quantity (if applicable): Accurately report any scrap quantity for that operation.
     • Hours/Time (optional but recommended): While not directly related to the quantity error, it’s good practice to record actual hours spent if available, for accurate cost accumulation.
   • Focus on the last operation: Ensure the quantity for the final operation in the route card is accurately reflected. This is the direct cause of the 0.00 feedback.
   • After entering the correct details for all necessary operations, post the journal. The system will then update the production order’s progress.

5. Verify and Reattempt Report as Finished:

   • After posting the additional journals, it’s highly recommended to go back to the View > Route card on the Action Pane for the production order.
   • Confirm that the reported quantities for all operations, especially the critical last one, now accurately reflect the completed quantity.
   • Once confident that the route card data is consistent, attempt to post the “Report as finished” journal for the production order again. This time, with the rectified quantity feedback from the route card, the error should no longer appear, and the production order should successfully transition to the “Reported as Finished” status.

This process ensures that the system’s internal records align with the actual physical output, allowing for the successful completion of the production order. It’s a precise data correction exercise that addresses the root cause of the error.

Visualizing the Resolution Flow¶

mermaid graph TD A[Start: Encounter Error During Report as Finished] --> B{Review Production Order}; B --> C[Go to Action Pane -> View -> Route Card]; C --> D{Identify Operations with Incorrect/Missing Quantities?}; D -- Yes --> E[Note problematic Operation IDs]; D -- No (Other issue) --> F[Contact Support / Advanced Troubleshooting]; E --> G[Return to Production Order Details]; G --> H[Action Pane -> Production Order tab -> Restart/Resume]; H --> I[Action Pane -> Journals -> Route Card]; I --> J[Create New Journal Lines for Identified Operations]; J --> K[Enter Correct Good Quantities (especially for final operation)]; K --> L[Post Journal]; L --> M[Verify Route Card Again for Correct Quantities]; M --> N[Attempt Report as Finished Again]; N --> O{Error Resolved?}; O -- Yes --> P[End: Production Order Successfully Completed]; O -- No --> F;
Flowchart: Resolution Process for Total Good Quantity Error

Preventive Measures and Best Practices¶

While resolving the ‘Total Good Quantity Error’ is crucial, implementing preventive measures is even more valuable to avoid its recurrence. A proactive approach to data integrity and process adherence within Dynamics 365 Supply Chain Management can significantly minimize such disruptions.

1. Comprehensive User Training: The most common cause of this error is incorrect or incomplete data entry by users. Ensure that all personnel responsible for reporting production progress (e.g., shop floor operators, production supervisors) are thoroughly trained on:

   • The purpose and function of route card journals.
   • Accurate entry of quantities (good, scrap), hours, and other relevant data.
   • The importance of reporting operations as they are completed, in the correct sequence.
   • Understanding the impact of partial reporting or missing entries.

2. Standardized Work Procedures (SOPs): Develop clear, written standard operating procedures for reporting production quantities at each stage. These SOPs should guide users step-by-step through the process of posting route card journals and reporting finished goods, minimizing ambiguity. Regular audits of adherence to these SOPs can also be beneficial.

3. Leverage Automated Data Capture: Where feasible, explore the implementation of automated data capture solutions. Integrating barcoding, RFID, or shop floor control (SFC) systems with Dynamics 365 can significantly reduce manual data entry errors. These systems can automatically report quantities as items move through operations, ensuring accuracy and timeliness.

4. Regular System Configuration Review: Periodically review the setup of your production routes and operations in Dynamics 365. Ensure that:

   • All necessary operations are defined correctly.
   • Resource groups and capacities are accurate.
   • Reporting settings for operations are configured to prompt for necessary information.
   • BOM (Bill of Materials) and route versions are current and active.

5. Proactive Monitoring and Auditing: Implement routine checks on production orders, especially those nearing completion, to identify potential data discrepancies before they cause an error. Regularly review route card journals for orders in progress to spot inconsistencies early. Using Dynamics 365’s reporting tools to generate lists of open production orders or orders with unusual statuses can help.

6. Error Log Analysis: Encourage IT support or power users to regularly review Dynamics 365 system logs. Recurring error messages, even if not immediately critical, can indicate underlying process or configuration issues that need addressing. Early identification can prevent minor issues from escalating into major operational roadblocks.

By embedding these best practices into daily operations, organizations can foster a culture of data accuracy and proactive problem-solving, thereby enhancing the overall efficiency and reliability of their Dynamics 365 Supply Chain Management system.

Troubleshooting Advanced Scenarios¶

While the primary resolution steps will address most instances of the ‘Total Good Quantity Error,’ there might be situations where the problem persists or its cause is more complex. In such cases, further troubleshooting might be necessary:

• Production Order Status Check: Ensure the production order is genuinely in a “Started” status when attempting to post journals. If it accidentally reverted to “Released” or another status, journal posting might be restricted. Manually changing the status back to “Started” can sometimes resolve this.
• Review BOM and Route Consistency: A mismatch between the Bill of Materials (BOM) and the production route, or an outdated route version, can sometimes lead to unexpected quantity issues. Verify that the correct BOM and route are active for the production order.
• Inventory Transaction Review: While the error is about reported quantities, underlying inventory issues (e.g., negative physical inventory for a component that was never consumed, but expected to be) could indirectly complicate the completion process. Reviewing related inventory transactions can sometimes offer clues.
• Batch Job Failures: If your Dynamics 365 environment relies on batch jobs for automatic posting or processing, ensure these jobs are running successfully and not encountering errors that prevent journal updates.
• Environmental Factors: Consider if recent system updates, customizations, or integrations have introduced any unexpected behavior. A system change might have inadvertently affected how quantities are processed or validated.
• System Cache Refresh: Sometimes, clearing the user’s cache or performing a full AOT (Application Object Tree) refresh (for on-premise deployments) can resolve transient data display or processing issues.
• Microsoft Support: If all troubleshooting steps fail, it’s advisable to engage Microsoft Support. Provide them with detailed steps to reproduce the error, relevant screenshots, and any error messages from the event viewer or Dynamics 365 logs. Their specialized tools and knowledge can help diagnose complex underlying system issues.

YouTube Video Reference¶

While no specific video was provided in the original content, for further visual guidance on Dynamics 365 production order reporting, a general search for tutorials can be highly beneficial. Many community and Microsoft-created videos demonstrate the “Report as Finished” process. For example, a video like “Dynamics 365 Finance & Operations: Production Order Reporting Overview” could provide a broader context.

Please note: The video URL and thumbnail above are placeholders. In a real scenario, you would replace example_video_id with an actual YouTube video ID relevant to Dynamics 365 production order reporting.

Conclusion¶

The ‘Total Good Quantity Error’ in Dynamics 365 Supply Chain Management can be a frustrating roadblock, but it is ultimately a solvable problem rooted in data integrity within your production order’s route card journals. By meticulously reviewing and correcting the reported quantities for each operation, especially the final one, you can bring your system’s records into alignment with actual production, allowing for the successful completion of your manufacturing processes. This error serves as a strong reminder of the critical importance of accurate and timely data entry in ERP systems. Implementing robust training, clear procedures, and leveraging automation can significantly reduce the likelihood of encountering such issues, ensuring a smoother and more efficient supply chain.

We encourage you to share your experiences with this error in the comments below. Have you encountered other variations of this issue? What specific steps or preventive measures have you found most effective in your Dynamics 365 environment? Your insights can help the wider community navigate these common challenges.